Cancellation Policy.

At Converge, we are committed to providing exceptional service to our clients while ensuring fair boundaries and compensation to our therapists.  To achieve this, we have established the following policy regarding last-minute cancellations and no-shows.

Terms and Conditions:

Clients who cancel their appointments within 24 hours of the scheduled time may be subject to a fee.  The fee will be determined as follows:

If the appointment is canceled within 24 hours notice but more than 12 hours in advance, a fee of 50% of the service cost may be charged. This will be determined at what time the call came into our clinic, or what time the email was received.

If the appointment is canceled within 12 hours of the scheduled time or less, a fee of 100% of the service cost may be charged.

We understand that unforeseen circumstances can arise.  Therefore, we will make every effort to reschedule the canceled appointment to a more convenient time for the client, without incurring any charges.

Our primary goal is to provide exceptional care to our clients.  In cases where a last-minute cancellation is due to a genuine emergency or extenuating circumstances, we may waive the associated fees.  Please contact our clinic to discuss your situation with our staff.

No-Show:

Clients who do not show up for their scheduled appointments without prior notice or contact may be subject to a fee.  The fee will be determined as follows:

No-shows are subject to 50 or 100% of the service cost depending on the circumstances.

We believe in second chances.  After a no-show incident, we will make every effort to reschedule the appointment to provide the client with the opportunity to receive the services they missed.  This rescheduled appointment may be subject to a pre-payment of services before the appointment.

We understand that emergencies and unforeseen situations can occur.  In such cases, we may waive the no-show fee.  Contact our clinic to discuss your situation with our staff.

Late-Arrivals:

Late arrivals may not receive the full session of their booked time for the service booked to help ensure that the therapists can keep their schedule on time. Full payment will be required for the original time booked.